General terms and conditions

Terms and conditions of purchase and delivery
The contract is concluded with Hotel Forsthofgut GmbH & Co KG (company register no. 28435 t, district court Zell am See).

Ordering vouchers and articles

To keep the ordering costs as low as possible, you can pay for the vouchers and articles directly by credit card or online bank transfer and have the voucher sent to you free of charge by e-mail. However, the vouchers can also be sent by post. The vouchers are provided with a unique barcode which is required to redeem the voucher. The customer is responsible for maintaining the confidentiality of the voucher template. Hotel Forsthofgut GmbH & Co KG is not liable for misuse of the voucher template. Each voucher can only be redeemed once.


Ordering food

If you order food via our Take Away website and you receive a confirmation email including proof of purchase from us, you can collect the ordered food from our hotel reception at the specified collection time. If our kitchen is very busy, there may be delays in the completion of the food. You must therefore accept a delay of up to 30 minutes. If the delay exceeds 30 minutes, you are entitled to withdraw from the contract and receive a refund of the purchase price. If you do not collect the ordered food at the agreed collection time, we will hold it ready for you to collect for one hour. After this time, we are entitled to dispose of the uncollected food. There will be no refund of the purchase price, as we will not be able to use the food in this case. We cannot guarantee that we will be able to keep the food warm in the meantime in the event of late collection. There will be no delivery or delivery of the food. The place of performance is exclusively the Mizumi Restaurant from which the collection is ordered. Consumption of the food at the pick-up location is not permitted.


Minimum age
Only persons over the age of 18 are entitled to make purchases in our Internet shop.

Prices and products

1. the vouchers purchased or ordered cannot be redeemed in cash. If the consumption is less than the value of the voucher, you will receive a further credit note from the hotel.
2. The purchased or ordered vouchers for the Boutique lieblingsDINGE can only be redeemed in the Boutique lieblingsDINGE. Should the purchase made be less than the value of the voucher, the value on the voucher remains.

3. invoicing with proof of taxation can only be issued at the time of actual service provision, i.e. when the voucher is redeemed (UstG).

4. no liability will be accepted for late delivery by post.

5. the voucher is only valid when the amount due has been paid in full.

6. the period of validity of the vouchers and treatment vouchers is printed on the voucher. The voucher must be redeemed within this period. Vouchers are valid for an unlimited period of time.

All prices stated are gross prices.


Deviations in photos are possible. Errors and changes to the articles reserved. If an ordered item is no longer available, the voucher can be redeemed in accordance with its printed value - after prior Hotel Forsthofgut GmbH & Co KG - can be used for other services in our hotel.

Security guarantee & data protection

Your security has the highest priority! Therefore, data such as credit card number, bank code, account number, name and address are transmitted via a protected SSL line when paying with credit cards. This means that no unauthorised person can read the data you enter during transmission on the Internet. In order to provide additional security in the voucher shop, we apply a number of additional security measures. Your details are processed by us with the aid of automated systems. In this context, you will only receive advertising information from the shop operator. This data will not be passed on to third parties.

Exchange and return
Please return vouchers/products/articles that do not meet your expectations within 14 days of sending them to us. It is sufficient if the written declaration of withdrawal (cancellation) is sent within 14 days. However, the right of withdrawal does not apply if the use of the service has already begun within the withdrawal period. This right of return applies to customers who are consumers within the meaning of the Consumer Protection Act. In the event of loss, theft or cancellation of vouchers, no compensation can be provided by Hotel Forsthofgut GmbH & Co KG. Place of jurisdiction is Zell am See